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Returns policy

We take pride in the beautiful quality of our garments. Every item has been thoroughly checked before being despatched.

We want you to be completely satisfied with your purchase, if for any reason you are not satisfied or have any concerns, please contact us immediately within 14 days of receipt of your garment.

If we deem there is a fault with the product we will gladly issue you with a replacement or credit if your item is out of stock. All other returns (not faulty) are at the discretion of Lou & Olly and a refund or credit may be given less shipping costs.

We reserve the right to refuse a return on any product that is not a manufacturing fault.

We suggest that you insure and track and trace your return package as we cannot be held responsible for any product lost/damaged in the post.
We are unable to replace or refund items that have been damaged through improper laundering, so please follow our washing instructions carefully.
We strive to provide you with the highest quality merchandise please call or email us if you need advice.

Guarantee
All Lou & Olly products are designed and produced to the highest standards with great care and attention to detail. We hope you will be delighted with them.
If for any reason you are not completely satisfied, please return them unused within 14 days of purchase for a full refund or exchange.

Goods are to be returned to Lou & Olly at your expense, however, if products are deemed to be faulty, we will refund or credit the cost of the return postage.

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